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Is There a Link Between Insurance Claims and Customer Retention?

When a customer suffers an Insurance Claim, what exactly happens? Does the claim go smoothly? Does the customer stay with that Insurance Company and / or Agent? Most Insurance Agents are well aware of the cost cutting changes made to Claims Handling by most Insurance Companies throughout the years. These changes include the elimination of…
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Is Insurance a Commodity?

As Insurance Companies compete on price, is that all there is to consider? Here we discuss why that may not be the case and the benefits of a Local Agent! A commodity is defined as a class of goods or services for which there is a demand but which is supplied without qualitative differentiation across…